Internal Communications Review and Implementation for Kronos Inc. EMEA Region
With more than 5,000 Kronites worldwide, Kronos is dedicated to meeting the growing needs of today’s multinational organisations. In fact, upwards of 40 million people at more than 30,000 organisations around the world rely on Kronos workforce solutions every day.
Kronos Headquarters is in the US, but the Europe, Middle East and Africa (EMEA) region HQ is based in the UK, with around 350 employees located across the region. Kronos strongly believes that an engaged workforce is critical to every organisation’s success – including Kronos. So when the engagement survey showed areas of improvement around the effectiveness of communications, EMEA HR Director David Morgan asked us to conduct one of our bespoke reviews. We used our specialist experience to assess their communications and make recommendations on a new internal comms strategy.
Our MD Jos Harrison, with support from our associate Sophie Hewitt, gathered insight from interviews and workshops with employees across all stakeholder groups. From senior leaders, employees and managers in workshops, to calls with remote workers and people in the European offices.
As always with our reviews there were some positive things to build on, with well received quarterly All Hands meetings, an existing ESN in place (SalesForce Chatter) and generally good local team / operational communications. But communications needed a better structure and consistency to support employee engagement and commercial growth.
We made a number of recommendations that focused on: channel structure and development including a new monthly digital e-zine, developing an identity and story for the EMEA region, providing regular opportunities for people to connect with the regional leadership team, and introducing dedicated internal communications resource to drive a clear plan.
The longer-term plan involves improvements like: embedding the EMEA Story, supporting the development of a new corporate intranet, creating a ‘leaders as communicators’ development module, and embedding usage of Salesforce Chatter to drive better online conversations.
HR Director David Morgan said “It’s been great working with Jos on the strategy and then working with Karen on the delivery pending the arrival of our new internal communications manager. Bringing in some expert help has been hugely beneficial. Jos and his team have helped us put some foundation stones in place which we can now build on so that our communications with our regional colleagues are a real enabler for employee engagement and ultimately our business performance.”