Internal Communications Review, implementation and interim leadership for WorldPay

The client

Our client, WorldPay, is a leading global player in the payment processing market. Streamline in the UK processes around half of all UK card transactions. The business has a team of more than 4200 employees based at multiple sites across the UK and abroad.

The challenge

Chief HR Officer Andy Doyle asked for our support to deliver a thorough review of internal communications in WorldPay, with communications having been identified as a key issue in the annual employee engagement survey. The objective: to recommend a new strategy, infrastructure and plan to help make internal communication a key enabler for WorldPay’s ambitious growth agenda.


Our approach

We completed a review of current internal communication strategy, capability and delivery within three months. This included:

  • Interviews with senior stakeholders
  • A 30% sample survey
  • Workshops with groups of employees
  • Analysis of core channels and collateral
  • Analysis of existing data on communications effectiveness
  • Presentation of findings and recommended actions.

The result

The review identified key areas to improve the impact of communications at WorldPay in both the short and medium term.

While the review took place, TYL team member Helen Thomas also stepped in to provide interim leadership of internal comms to meet the immediate needs of the business and support the in-house team. TYL also provided an additional internal communication manager from our ‘wider team’ of trusted contractors to meet increasing demand from the business for internal comms support.

One of the review outputs was to recommend an annual conference for the senior leadership team to engage them fully in key priorities and enable them to do the same with their teams. The TYL Events Team supported WorldPay with the delivery of this conference in 2014.


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