What makes a good Internal Communications Manager? By ICT MD Jos Harrison

Date posted: 17 July 2018  |  Posted in: Communication, Leadership

Jos Harrison

Following our recent popular blog, ‘Top tips for hiring a good Internal Comms interim’, we’ve been asked for our views on the top skills for Internal Comms Managers more generally. Since starting the agency back in 2004, I’ve had the privilege of recruiting many skilled Internal Comms specialists both into our core team of internal comms specialists and our wider associate team. I also recruit for clients when a team build or rebuild has been part of my remit as interim leader of internal comms. Here’s what I look for:

Commerciality and Business Acumen

CEOs want Business Partners who are on their wave length. That means having people with strong business sense who can tap into the leadership team’s view of the organisation, its challenges and opportunities. To earn a voice at the leadership table, today’s IC Managers need to be able to link internal communications plans intrinsically with the business strategy – ultimately supporting the CEO to deliver the business priorities.

Strong people skills at all levels

Of course Internal Comms specialists need to be able to move confidently among the senior team to provide strategic counsel…but they also need to understand the audience. All too often in client reviews, we uncover a disconnect between the leadership and frontline employees who are the lifeblood of an organisation. A successful communications strategy depends on being able to relate to the different audiences and dissolve perceived boundaries and barriers with interactive, two-way channels that connect leaders and employees.

Brilliant writing skills

It should go without saying that an Internal Comms Manager must be able to write well. So I’m frequently amazed by the number of people in the industry who lack this basic skill. From key message development, to drafting announcements, video scripts and blogs, the ability to create accurate, compelling content is fundamental to the role. For me, the first ‘red flag’ is a poorly written CV…it doesn’t make it past our recycling bin.

A creative approach to channels management

The ideal IC Manager will have solid experience of managing the full communications mix. It’s no longer simply about print, face-to-face, email and intranet, but a much broader spectrum that now encompasses Enterprise Social Networks, webinars, Vlogs, infographics… and so on. Companies are increasingly looking for internal comms people who can respond to business challenges in creative and innovative ways that hit the spot – particularly with millennials who are an ever-increasing presence in the workplace.

Great planning and organisation

As an agency we’re often asked for people who are great at pulling together complex plans which reflect increasingly complex work environments. This means factoring in multiple and diverse audiences, cross-geographical teams, international preferences and demanding stakeholders! And there’s a need to control the ‘air traffic’, too. Your Comms Manager needs to be adept at looking several months ahead, planning key launches around to fit with the ‘Business as Usual’ activity, rallying the right people and predicting resource hot spots.

For internal communications advice, support or resources, drop me a line at jos.harrison@internalcommsteam.com.

 

 

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