We normally get asked to help a business with their internal comms when they know from employee feedback – or just instinctively feel – that communications aren’t working well, but they’re not sure how to fix it and want an independent, expert view. Sometimes it’s because they’re embarking on a new strategy or transformation programme, and they know their internal comms aren’t fit for purpose. Whatever your reason for doing it, a new strategy driven by a review can make a real difference to your organisation, helping to drive engagement and business performance.Read more
What do you look for when recruiting internal communications talent? As an interim internal communications leader for businesses across multiple sectors, I’ve often had to build or rebuild internal comms teams. Here are the skills I look for when recruiting an internal comms professional.Read more
Digital communication platforms / enterprise social networks have come into their own in the pandemic as organisations have used them to keep people connected while they are apart.Read more
Hats off to internal comms teams everywhere who have stepped up to the plate in the last year. We all know the challenges of connecting with a workforce who are working remotely, particularly when no 3D face to face comms is possible.Read more
In our internal communications reviews survey – developed and refined over 15 years of doing these audits – we ask people to select the topics and issues most important to them in terms of being kept informed and involved, from a list of nine options.Read more
In the current crisis, millions more of us are working from home. But how can businesses keep everyone connected when they’re no longer in the office? This is when enterprise social network platforms such as Workplace and Yammer will really come into their own, helping to maintain communication, collaboration and connectivity when everyone is working apart. If you haven’t already got one in your organisation or your intranet has no social functionality, now’s the time….Read more
While I have come across Slack in recent years when working for businesses, it has usually been the tool of choice for IT Development teams and not a platform I’d actually used.
That changed with my recent interim leadership assignment for Comic Relief where Slack is the tool used by everyone for instant messaging and project and team collaboration. (They also have Facebook Workplace my favourite enterprise social platform which is used as the internal comms hub.)
Having used Slack for 6 months I grew to really like it. It’s simple and intuitive to use.Read more
As we deliver internal communications reviews for clients across different sectors, we get to hear from hundreds of employees of businesses across the country about what is important to them when it comes to effective communications.
The top three feedback themes have been consistent for the last few years:
“We want to connect with the leadership team on a regular basis”
This remains right at the top of peoples’ lists. They want to hear about how the business is doing, future plans etc. and what means for them, but more they also want to give feedback, share their day to day experiences with customers, and put forward ideas – in other words they want their voice to be heard and they want the leadership team to do more listening! A good IC strategy needs a consistent programme of informal and formal face to face activities plus the ability to connect easily online.Read more
By Jos Harrison
Over the last 14 years I’ve provided interim leadership of internal comms for businesses as diverse as MotoNovo Finance, ITV, Principality Building Society, and Wonga, and for me the key focus areas have remained pretty much the same – albeit with new technology playing an increasing role.